It is not a big deal to get a HVAC contractor to repair your furnace or air conditioner. All you need to do is ‘google’ the phrase HVAC contractor with your locality’s name, and you will see a swarming population of them. But the job does not end with picking up a name, placing a call, and asking them to come and take a look at your air conditioner. You should also know if you are in the best and safest of hands. A good company will not only repair your device appropriately but also give you excellent customer service subsequently. Here are a few important things to look for when choosing an AC repair company.

Are they available for you?

Always know if the company you are hiring will be available there for you. For instance when you need them they should be able to render efficient and timely service, as well as be ready for any possible emergencies. It is for this reason that annual contract for maintenance of air conditioner is useful. The contractor would come the same day you call them in case your machine breaks down all of sudden. This is a facility that is given to customers with maintenance contract.

Are they certified?

You should know whether your contactor is knowledgeable enough about the working of HVAC and the causes of various problems. He should also be abreast with latest developments in HVAC technology. The best way to know it is to take a look at their certifications. See if they are EPA & HVAC certified. This will speak a volume about their knowledge in HVAC installation and repair.

Will provide you extended warranties?

A good and reputed company with expert technicians will offer extended warranties for labor and parts. This bears testimony on their level on confidence. The company who are confident about the expertise of their technicians will be in a position to offer good rebates. They are quite certain that the work done by their technicians is so accurate and meticulous that it will last you for years.

Are they approachable?

A good repair company will also be very flexible. If you have any problem with their schedule they will adjust it accordingly. They will handle all the associated aspects of HVAC repair flexibly to accommodate their client’s convenience. A company should ideally quote its rate, give estimate for the work that has to be done, and tell you about the no. of days that will be required. It will clearly document about the kind of repair that would be carried out with price break-ups. If they are not giving it ask them to furnish the details. They would be happy to do so. If you do not understand something, pose questions to clarify. There should not be any surprises when the final bill is sent.

Are they forcing a decision?

Genuine companies will give opinion, but would let you take the decision. This is particularly important in situations, where you have to purchase a new unit, or chose between repair and replacement. You will have to go over your finances and then decide accordingly.

Are they reputed, insured, and licensed?

Always check the reputation of the company. The best way to do so is through referrals. Ask them to give contacts of past clients. Call up these numbers and size up the level of satisfaction of the clients. If you are unable to get referrals, check online. Look for customer testimonials or reviews. The Better Business Bureau’s website is very reliable in this aspect. Check if the company is registered with them. Also check if there is any grave grievance against the company.

These days most states require HVAC professionals to hold license to carry out their profession. They are supposed to display their licenses information on their website, advertisements, and trucks. This is to protect the customer’s interest. If you are in doubt, you can always ask for the contractor’s license number. You can also verify the license of the HVAC company by calling the state office. Besides the license, the company should be insured as well. This is to protect you, if they cause any damage to your property while carrying out repair or installation.