Great Product And Great Customer Service Apr 20, 2016

Ecomfort had the best price and their customer service is great. They helped with all my install questions and what parts go with what. And best tee yet, the installation was simple. Thanks eComfort. I'll be back next time!

Excellent Equipment Poor Documentation Aug 13, 2016

Would have rated this system 5 stars across the board, but the equipment manuals were poorly written. Equipment: Impressed with the quality of manufacturing, and the quietness of both outdoor and indoor units. Manuals: 1. Outdoor unit manual was acceptable, but lacked some clarity for installation options. 2. Indoor unit manual was terrible. Instructions to open the unit for installation access were incorrect. Lost several hours of time "reverse engineering" the unit to... more

Slow And Poor Customer Service. Jul 18, 2016

I placed my order on ecomfort.com based on the understanding that the units ordered would ship 2-5 business days (that's the info I was given at the time I made the purchase). I waited for almost 3 weeks but nothing arrived. When I called customer service, I was met with an indifferent and rude manager who informed that the items were on back order and that I had to wait longer. This was not an option for me since I was really in an urgent need of the units. I then decided to escalate the... more

Excellent Buying Experience Nov 20, 2016

So I (hopefully) don't get sued: the following is my own opinion and experience. Your situation may be different. Consult a professional. I am not a professional. Not sure if that first review is an actual customer (smells a bit of a plant, but whatevs). The online chat left much to be desired, as all they responded with was that I'd be better helped by calling. Thanks a lot guys. I did call in, and the customer service was great. They did an estimate with me over the phone to help... more

Fgc 6xl, 483 Cfm Aug 16, 2016

One fan, and A coil is not freezing up has run from 6 am till now -- 7:30pm at 93 degrees outside temp---- other two should be coming to their new home soon