So Far So Good Jun 02, 2016

Your illustrations for installation should be better. For example the rerouting of the condensation lines was not illustrated well. We figured it out but it took extra time. ....time is...? EVERYTHING!

Thank You For Friendly Service Aug 20, 2016

Thank you, good product!

Quality #1 Nov 19, 2016

top of the line unit

Leaky Evaporion Cu Tube Apr 20, 2016

The unit tends to leak through pinholes which are due to impurity of copper tube material from cheap production country. The oil, a part of Freon makes most plastics parts brittle and replace indoor unit. This situation is a subject of recall, however, the company avoids ruining the company name offering free replacement parts for long period. I have repair three pin holes in one indoor unit. The products are something good but fundamentally very bad. I would like to avoid like... more

Excellent Experience Oct 22, 2016

I placed the order with a knowledgeable sales rep who took the order on the phone. I gave the order, it shipped two days later, and it was received four days later. It was shipped in the best possible way. The unit was on its on skid and the whole assembly on a secondary skid all wrapped in plastic. One the top was banded a "cone" which prevented the unit from stacking. It was delivered by R & L delivery truck with a lift gate, and it was received without a dent or mark of... more